Privacy Policy – Wellspring Medical
Last Updated: November 24, 2025
Wellspring Medical ("we," "our," "us") is committed to protecting the privacy, security, and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, communicate with us, or receive hormone therapy services through Wellspring Medical.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide safe, personalized, medically appropriate treatment. The types of information we may collect include:
1.1 Personal Information
- Name
- Date of birth
- Address
- Email address
- Phone number
- Gender
- Emergency contact information
1.2 Medical & Health Information (HIPAA Protected)
- Medical history
- Symptoms and health concerns
- Lab test results (IGF-1 levels, testosterone levels, hormone panels, etc.)
- Treatment history
- Medication records
- Physician notes
1.3 Payment Information
- Billing address
- Credit or debit card information (processed via secure third-party providers)
- Transaction history
1.4 Website & Technical Information
We automatically collect information when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages viewed
- Cookies & tracking technologies
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Provide hormone therapy services (HGH, TRT, peptides)
- Conduct lab test scheduling and result processing
- Facilitate telemedicine consultations
- Create personalized treatment plans
- Communicate with you regarding your health, appointments, or medications
- Process payments and billing
- Improve website functionality and service quality
- Comply with legal and regulatory requirements (HIPAA, medical laws)
We do not sell your personal information to third parties.
3. How We Protect Your Information
Wellspring Medical follows strict security protocols to protect your personal and medical information:
- HIPAA-aligned data protection practices
- Encrypted data transmission (SSL/TLS)
- Secure electronic medical record (EMR) systems
- Limited access for authorized personnel only
- Regular security audits and compliance reviews
Your privacy is a core part of our medical mission.
4. Sharing & Disclosure of Information
We may share information only as necessary to provide safe, legal medical care:
4.1 With Licensed Physicians & Medical Staff
For diagnosis, treatment, prescriptions, and ongoing monitoring.
4.2 With Certified U.S. Pharmacies
To fill your HGH, testosterone, or peptide medications.
4.3 With Partner Laboratories
To schedule and process hormone panel testing.
4.4 With Payment Processors
To securely handle billing and transactions.
4.5 When Legally Required
Such as:
- Court orders
- Regulatory compliance
- Fraud prevention
- Medical emergency situations
We never share your information for marketing, advertising, or unrelated purposes.
5. Cookies & Tracking Technologies
The Wellspring Medical website uses cookies to:
- Improve website functionality
- Personalize the user experience
- Analyze traffic and performance
- Save your preferences
You may disable cookies in your browser settings, but some site features may not function properly.
6. Telemedicine & Electronic Communications
Because Wellspring Medical provides services through secure online platforms, communication may occur via:
- Encrypted portals
- Phone
- SMS (if you provide consent)
- Video consultations
We take every reasonable measure to protect electronic data privacy.
7. Your Rights & Choices
You have the right to:
- Access your medical records
- Request updates or corrections to your information
- Request restrictions on the use of your health information
- Withdraw consent for non-essential communication
- Request deletion of certain non-medical data
- Ask how your information is used and disclosed
To exercise your rights, contact us using the information below.
8. Data Retention
Wellspring Medical retains medical records and patient information in compliance with:
- U.S. healthcare regulations
- State medical laws
- HIPAA retention requirements
Non-essential data may be deleted upon request when legally permissible.
9. Third-Party Links
Our website may include links to external websites.
Wellspring Medical is not responsible for the privacy practices or content of third-party sites.
We encourage patients to review those privacy policies independently.
10. Children's Privacy
Our services are intended for adults age 18 and older.
We do not knowingly collect information from minors.
11. Changes to This Privacy Policy
Wellspring Medical may update this Privacy Policy periodically.
Changes will be posted on this page with the updated revision date.
We encourage you to review this page regularly.
12. Contact Us
If you have questions about this Privacy Policy, data protection, or your personal information, please contact:
Wellspring Medical
Email: info@wellspringmedical.com
Phone: +1 (954) 500-5050
Website: www.wellspringmedical.com
Address: 2800 West State Rd 84, Suite 115, Fort Lauderdale, FL 33312